During the redesign project, we had several things we think we could improve upon or could be done better in the future.
Lacked experience for findings dilemmas
Through conducting multiple iterations of each process of the redesign from the beginning, we could better understand the potential results we need to generate from each process. Ultimately, during the redesign process, we did not understand why we needed to generate the dilemmas until we had used the dilemmas to develop the redesign ideas.
Lack of Experienced Participants.
If we had more time, we would conduct at least 10-15 sessions with users that have experience using the Couchsurfing app. As our goal is to improve the existing user flow and interface, it is better to collect the information from more experienced users.
Lack of Time
With enough time, we would like to redesign the whole experience of using the app, involving more interaction and functionality while increasing playful factors.Ultimately, we recognise that despite a surprisingly sub-par application, the Couchsurfing community remains vibrant and strong. We have attempted to reorient the application around interests, in the hope that the app can reflect the true values and desires of the current community so that meaningful connections can be made in a more frictionless way.